Are you using the latest software version?

To check the version of the program, do the following:

• Open the program
• click on Help, then About NEATO/MediaFACE
• At the bottom of the window, you'll see ver 1.x.build xx

You can also download the full version of MediaFACE by clicking here .

The program you are actually using is Microvision's Design Express for NEATO, not MediaFace. NEATO no longer supports Design Express for NEATO. Any questions about this program can be sent to support@mvd.com.
You can click here to download MediaFACE.

To use MediaFACE, you need the following hardware and software:

• 486 or faster processor. (Pentium 166MHz recommended for high res graphics)
• Win 95/98 or NT 4.0 or later
• Video card displaying 640x480 pixels of desktop area / 256 colors
• 50 Mb free space (minimum) on your hard drive
• 16 Mb RAM (64 Mb recommended)
• A CD-ROM drive
• A printer - Ink Jet technology printers can achieve commercial results with NEATO's Photo Quality High Gloss Paper.

Is there a manual for
MediaFACE?

ORDINAL NOT FOUND The ordinal 6883 could not be located in the dynamic link library MFC42.dll

Important - Before replacing the dll file, please remember to backup the original in case you need to replace it in the future.

• I get an insufficient memory error
• I get an insufficient resources error
• The color image prints out as black and white
• The computer spools for a long period of time, then locks up
• The printer spits out a blank piece of paper

My EPSON printer spools the print job, but doesn't print

My design includes a background image and some lines of text. When I go to print all I get is the image. The text doesn't print.

Certain printers do not support MediaFACE's masking procedure. To disable this feature, please do the following:

• Make sure you're using the latest version of MediaFACE
• Locate the file named cdface32.ini
  (This will be in the Windows folder)
• Open cdface32.ini and add the following to the SETTINGS section:
  QuickPrint=Off
• If the line QuickPrint=On is already in the settings section, change On to Off
• Save the file

At the moment there is a scaling issue with MediaFACE and the following video cards:

• Diamond Fire GL 1000
• Creative Labs Permedia 2
• Hercules Dynamite 3D GL

MediaFACE version 1.76 will correct this issue. To download an upgrade, click here.

1/32" = 31

1/16" = 62

1/8" = 125

1/4" = 250

1/2" = 500

3/4" = 750

1" = 1000

Horizontal Movement

Vertical Movement

You must copy and paste these symbols from MS Word into MediaFACE.
Note: You must use the shortcut keys to create the symbols, not the character map.

© - ctrl+alt+c
™ - ctrl+alt+t
® - ctrl+alt+r

• Open the appropriate template
• Select either the filled rectangel, ellipse or rounded rectangel
• resize the shape to fill the area of the label you're working in
• right click on any color on the palette bar to fill the shape

1. Make sure the MediaFACE CD is in the drive.
2. Select the area you want to work in.
3. Right click on the mouse amd a menu will appear.
4. Select "Add Picture to CD Label /Tray/Book 1".
5. An open window will appear. Where it reads "Look In", it will specify NEATO. Change this to the drive that corresponds to your CD ROM drive.
6. A list of all the folders on the CD will appear.
7. Open the folder named Images, then open the folder named Images72 (72 dpi) or Images 150 (150 dpi).
8. At the botom of the open window, you'll see "Files of Type". Change this to JPEG or All Files.
9. All the image files will appear. Select the desired file name and open the file.
10. Now you'll see a Picture Field Properties window. Select O.K. and the picture will be placed into the area in which you were working.

When you save your work, the image will be saved as a link. A link will create a path to the image rather than save the entire file. If you try to open a file that has a linked image when the image isn't in the same location, the file will not open.

Example: You create a CD label with one of the images on the MediaFACE CD. Next, you save the file and remove the CD for storage. Later on you go to open up the file, but the CD is no longer in the drive. Since the CD is not in the drive, the link is broken, the file cannot be open.

Upgrading to our latest version will give you the ability to browse for the file if the link is broken

If you have enough room, try embedding the image when saving. This will save the entire image to the file. Otherwise, you'll have to keep track of disks to ensure the right one is in the drive.